Implementation Specialist in the UK

Full time
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We are looking for an Implementation Specialist in the UK (London or Birmingham). The company is a unique B2B service for the restaurant and hotel business.

What you are going to do:

Product Implementation (70%)

  • Working closely with clients to understand their operational needs and requirements. Maintain and develop further the onboarding process for clients.
  • Effective communication with developers and business analysts throughout the onboarding and support process for clients.
  • Planning and controlling deadlines and work schedule for new installations.
  • Work remotely and onsite with clients.
  • Working as part of the product knowledge team and support the sales department with their technical requests.

Support (20%)

  • Interaction with partners, contractors, suppliers.
  • Monitoring compliance with company processes.
  • Technical support and consultation activities.
  • Onsite support and maintenance if required.
  • Reporting of issues and tracking trends.

Account management (10%)

  • Maintaining great relationships with existing clients identifying new opportunities for revenue growth.
  • Meeting the needs and expectations of our clients providing excellent customer service.

Our basic expectations:

  • Preferable experience of working in the F&B industry and understanding of hospitality workflows and understanding of Epos solutions.
  • Basic knowledge of networks, experience with testing will be a plus.
  • Usage and Technical Knowledge of Windows an Android OS (knowledge of Trello, Confluence, MS Project will be a plus).
  • Great communication and presentation skills.
  • Basic knowledge of project management.

What we offer:

We offer a competitive salary based on development experience and in line with salary for the role. We also offer a great office environment to work from as well the latest tech to do your job comfortably.

Check with the manager

No resume? Download our questionnaire!