Account Manager

The company provides guest‑facing ordering tech (tablets and kiosks) for UK casual dining and QSR chains. Integrated with major EPOS and payment providers, our hardware comes at zero upfront cost—so we grow with our clients. We are ~45 people (9 in the UK), and this is a new role: you will help build our account management function from scratch.

Remote (London/Midlands) | Full-time
Reports to: Country Manager (UK)

The Role

You will own relationships with all live contracted clients: regular check‑ins, daily device monitoring, weekly reporting to the Country Manager, and bridging communication between clients, support, and product teams. This is a relationship‑first role—you are the trusted point of contact, not the technical fixer.

Key Responsibilities:

Requirements:

Must have:

• 2–3 years in Account Management / Client Success (SaaS/tech preferred)
• Confident communicator—comfortable leading calls, managing expectations, and handling difficult messages
• Highly organised, self‑sufficient, and able to follow through
• Remote‑ready, with availability during UK business hours
• Based in or commutable to London / Midlands for occasional client visits

Nice to have:

• Hospitality tech, EPOS, or restaurant ops experience
• Jira or similar ticketing tools
• Experience preparing reports for senior stakeholders
• Background in small teams or fast‑paced early‑stage businesses

Success Metrics:

• Every client has a bi‑weekly check‑in and call note
• No device alert goes unanswered for >24 hours
• Monday report is submitted on time, accurate, and with no surprises
• You are the first to flag client risks to the Country Manager
• Renewal/upsell opportunities are identified and passed to Sales early

Tools

Device monitoring platform, Jira, call‑recording/notes tool, Google Workspace.

Working Arrangements

Fully remote, UK business hours, occasional travel to client sites in London / Midlands. Close collaboration with the Country Manager, Implementation Specialist, and Support team.

How to Apply

Send your CV and a short note on why this role is right for you (no formal cover letter needed). Explain what you have done that is relevant and why this role/
rodkina@gubanova.by